Case Studies

Cadalys serves world-class organizations across industries, and our commitment to innovation and value is illustrated in our customers' success and innovation.

Featured Case Studies


Hyland reduces Incident handling time by 75% with Cadalys Service Management™

Hyland chose Cadalys Service Management™ in part because it is a native ITSM solution built entirely on the Salesforce platform. The ability to deliver out-of-the-box ITIL® processes as part of the service delivery function, from internal help desks to customer-facing service operations, means a superior stakeholder experience delivered more efficiently.

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Cigna Global Health Transforms Clinical Workflows With CareIQ for Salesforce® Health Cloud

Cigna Global Health chose Salesforce® Health Cloud with Cadalys CareIQ Care Management and CareIQ Utilization Management, Informed by MCG, to optimize clinical efficiency through streamlining, standardizing, and automating workflow processes. This transformation provides immediate access to evidenced-based decision support integrated from MCG Health’s industry-leading care guidance.


AgWest (formerly Northwest) Farm Credit Services Furthers Commitment to Employee & Customer Engagement with Cadalys Service Management

AgWest (formerly Northwest) Farm Credit Services, a 4-time winner of the Gallup Exceptional Workplace Award, which recognizes only 38 companies worldwide for excellence in employee and customer engagement, leverages Cadalys Service Management to power their Service Desk and provide a connected, seamless support experience for their employees. They chose Cadalys over alternative ITSM solutions for its native, out-of-the-box ITIL® best practice workflows, and it's simplified approach that accelerates speed-to-market, and drives ease-of-use, scalability and flexibility.

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