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Press Release: Pop Health Engagement At Scale

Combined capabilities offer critical out-of-the-box decision support and predictive analytics for health payers

January 7, 2021 - SAN FRANCISCO - Cadalys Inc, a provider of mission-critical healthcare and employee engagement apps for the enterprise, and Geneia LLC, a healthcare analytic solutions and services company that is simplifying the transition to value-based care, are partnering to provide holistic population health management solutions built on Salesforce Health Cloud. Geneia’s deep clinical experience and data science around population health, coupled with Cadalys’ CareIQ technology informed by MCG evidence-based care guidelines, deliver powerful, data-driven decision-making for health payers on Salesforce Health Cloud.

The combination of Cadalys and Geneia’s and Health Cloud capabilities can create a cost-effective and nimble way for healthcare payers to empower their teams with data and accelerate value in four key areas:

  1. Out-of-the-box analytics, predictive models and dashboards available from the digital front door of member services all the way through to the clinical team in care management
  2. Holistic workflow-driven utilization management/case management and population health approach
  3. Pre-configured support for NCQA accreditation under the new population health standards
  4. Automated, rules-based workflows to streamline critical processes like prior authorizations, care planning and social determinants of health

These capabilities are available to customers today with Geneia’s Theon® Platform and Cadalys Care Management and Utilization Management applications, on the Salesforce AppExchange.

Geneia president and CEO Heather Lavoie notes, “Geneia’s Theon® Platform for Population Analytics and Care Management aggregates data from more than seven million covered and 60 million benchmark lives and analyzes it using AI and predictive models to prioritize members for intervention and inform care plans that are data-driven, personalized and accessible. These insights are integrated directly in Salesforce Health Cloud with streamlined workflows that merge with the Cadalys CareIQ solution to drive more efficient, effective collaboration between payers and providers to deliver population health engagement at scale.”

Several global health insurers leverage Cadalys Care Management and Utilization Management applications for Salesforce Health Cloud to improve efficiency for clinical staff, create enhanced member experiences, and decrease the length of hospital stays for their members. Marc Friedman, Founder and CEO of Cadalys, states, “Our commitment to providing innovative, purpose-built solutions to address the urgent needs of payers, providers and patients is reflected in our strategic alliances with Salesforce and Geneia. Combining our evidence-based workflows (informed by MCG Health guidelines) with Geneia’s powerful AI creates an efficient, unified experience for customers around the world who are invested in delivering superior care to drive better patient outcomes.”

Salesforce, Cadalys, and Geneia recently discussed their combined capabilities at the Salesforce Industries Summit with a featured channel episode, “How Health Plans Improve Operational Agility and Outcomes with a Unified Platform.” To view an on-demand broadcast of the presentation, visit: http://bit.ly/IndSumHLS.

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Headquartered in San Francisco, California, Cadalys is an innovative Salesforce® partner that develops powerful, engaging, purpose-built apps that solve today’s most pressing real-world challenges. Operating within the Salesforce Health Cloud, Salesforce Service Cloud and Salesforce Community Cloud, Cadalys’ solutions include: Cadalys Care IQ™, an evidence-based healthcare application that transforms care management, utilization management and triage processes; Cadalys Concierge™, a next-generation help desk that provides powerful search and knowledge management capabilities to get employees answers to their questions anytime, anywhere; Cadalys Service Management, a native, ITIL-ready ITSM app built on the Salesforce platform; and Cadalys All Aboard, an employee engagement app focused on supporting the onboarding and re-boarding of employees. To learn more about Cadalys, visit Cadalys.com, see our Care Management and Utilization Management listings on the Salesforce AppExchange, or connect with us on LinkedIn, Twitter and Facebook.


Geneia LLC is a healthcare analytic and services company. We work to improve collaboration between healthcare providers, health plans and employers to better support personalized, patient-centered care. Through advanced technology, education and training, insights and clinical services, we help clients better identify and actively manage high-risk populations, improve quality measurement and outcomes, and strengthen revenue. Rooted in deep clinical experience and leading-edge data science, our client-centric, phased approach to population health simplifies the transition to risk and value-based care. Our offices are located in Harrisburg, PA and Manchester, NH. To learn more, visit Geneia.com (https://www.geneia.com), Geneia’s Theon Platform listing on the Salesforce AppExchange, or connect with us on Facebook, Twitter and LinkedIn.