Built entirely on the Salesforce Platform, Cadalys Service Management is built and enhanced with a powerful and streamlines approach to supporting ITIL® best practices within an easy to deploy and configure solution that works with your existing Salesforce subscription. Delight your users with an IT Service Management app that delivers incredible value from day one, is nimble, and allows your team to focus on your serving your users instead of on trying to figure out complex software and subscription fees.
Leverage powerful routing, workflow and collaboration capabilities to minimize disruptions and ensure your users are able to get back to work quickly.
Manage the services and service offerings for your employees, customers and partners. Identify gaps in your service offerings and provide superior value.
Bring together your team’s collective knowledge to quickly identify, address and prevent future incidents with Problem Management.
Manage all of the assets (hardware, software, documentation, people, and the relationships between them) required to successfully run your business in one place. Seamlessly integrate your existing assets into your Cadalys Service Management CMDB using Salesforce’s powerful API’s and integration capabilities.
Ensure risks are properly assessed and manage a Change schedule to maximize the benefit of successful service and product changes.
The Insight Engine uses Salesforce’s powerful reporting and dashboard capabilities to give service providers, support teams and executive leadership the insights needed to provide superior service more efficiently.
Salesforce Lightning Standard
From day one, we’ve supported Salesforce Lightning and will continue to build according to Salesforce Lightning best practices so you enjoy the benefits of a leading modern user interface.
Abandon the complex pricing you’re used to, and adopt a new approach to buying your ITSM software. Contact us to learn how we’ve simplified the ITSM purchasing and setup process.Contact Sales