Cadalys Concierge™ is a powerful and elegant next-generation Help Center that integrates seamlessly with Salesforce Cases and Knowledge. It provides personalized search to get employees, customers and partners the right information quickly, and provides easy and transparent help center ticketing.
Powerful search capabilities consider Knowledge Article views, likes and last published date when presenting results. Results are personalized based on the user. Content Preview displays an article preview to the user without leaving search results.
Content is personalized and tailored for each user. Feedback on articles is managed within an SLA to ensure timely updates. Concierge manages article review cycles and automatically flags content in need of review.
Call to Action
Suggested actions provide fast resolution, and can be defined based on article type or category, or for a specific article. Actions can include logging a Case, making a phone call, visiting a web page, launching an app or chatting live with an agent.
Ease of Use
One-stop shop for all shared services ticketing (e.g. IT, HR, Facilities, T&E, etc…). Intuitive forms offer a frustration-free experience. Integrated Chatter® feed enables quick and easy collaboration between users and ticket ownersContact Sales Get it on the AppExchange